PRIVACY POLICY
At Novate Pharmacovigilance Services, we understand the importance of protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and manage your information in accordance with applicable data privacy laws and regulations.
1. Information We Collect:
Personal Information: When you contact us, request a quote, register for our services, or subscribe to our newsletter, you may provide us with personal information such as:
- Identification data: Name, email address, phone number, company name, job title.
- Technical data: IP address, device information, browser type, operating system.
- Usage data: Pages viewed, time spent on site, links clicked.
- Communication data: Content of inquiries, feedback, or other communications you send us.
Sensitive Personal Information: We do not collect sensitive personal information such as race, ethnicity, religious beliefs, political opinions, or health data unless explicitly required by relevant regulations or with your explicit consent.
2. How We Use Your Information:
Provide requested services: We use your information to fulfill your requests, deliver services, manage your account, and provide customer support.
Improve our services: We analyze usage data to optimize our website and services, personalize your experience, and develop new offerings.
Marketing and communications: We use your information to send you relevant promotional materials, newsletters, and updates, but you can opt out at any time.
Comply with legal requirements: We may disclose your information to comply with legal or regulatory obligations, respond to law enforcement requests, or protect the rights and safety of others.
3. Sharing Your Information:
We share your information with trusted third-party service providers who assist us in delivering our services, such as data processors, analytics providers, and marketing platforms. These providers are contractually obligated to protect your information according to our privacy standards.
We may disclose your information to regulatory authorities or law enforcement agencies if required by law or in good faith belief that it’s necessary to protect your safety or the rights of others.
4. Cookies and Tracking Technologies:
We use cookies and similar technologies on our website to remember your preferences, track website usage, and analyze marketing campaigns. You can manage your cookie settings through your browser or device settings.
5. Data Security:
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your information.
6. Data Retention:
We retain your personal information for as long as it’s necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes. We follow specific data retention schedules based on the type of information and its purpose.
7. Your Rights:
You have the right to access, correct, update, delete, and restrict the processing of your personal information. You also have the right to object to our use of your data for marketing purposes and withdraw your consent at any time.
To exercise your rights, please contact us at [email protected]
8. Children’s Privacy:
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Policy on our website.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected] or by using the contact information provided on our website.